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Customer Service

Return Policy

Merchandise for return must be postmarked within 30 days of the purchase date. Returns made after this date will not be accepted and will be shipped back at the expense of the purchaser.

Merchandise must not be worn, altered, or washed in any way. If merchandise is damaged by these or any other means it will not be accepted for refund or store credit and will be sent back at the expense of the purchaser.

Merchandise must have all tags attached and be returned in original packaging.

Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box. Returns will not be accepted on footwear without the original box.

Returns must include a copy of the original sales receipt.

Please note: Return shipping charges will be deducted from your refund amount. Shipping and handling charges are not refundable. If you choose to ship the item on your own, you will pay the carrier at the time you ship your return.

"Final Sale" items cannot be returned or exchanged.


  • If you need to request a return shipping label please email us at customerservice@plazashoestore.com. A prepaid return label will be emailed to you within 24-48 hours.
  • Place unworn merchandise back in original box/packaging with all tags and filler paper.
  • Make a copy of the original sales receipt and place back in original shipping box with merchandise.
  • Remove old shipping labels and use supplied return label on the outside of original shipping box.
  • You will be contacted when your return has been processed via email.

Note: Your return MUST be postmarked within 30 days of purchase date to be valid.

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