Customer Service

Frequently Asked Questions

  1. How do I get a return shipping label?
  2. When will I receive my refund?
  3. I don’t see what I’m looking for, what do I do?
  4. If an item is not in stock, can I order it and be notified when it arrives?
  5. I tried to submit my order, did you receive it?
  6. When completing my order online, the Web site stalled, timed out, or disconnected. What do I do?
  7. How can I be added to your mailing list to receive special offers, or notifications?
  8. How may I be removed from your mailing list?
  9. How may I update my profile information?
  10. How do I arrange for pick-up?
  11. Do you carry more items in your store?
  12. I think my purchase may be defective.

Answers

  1. How do I get a return shipping label?

    We hope that you will be fully satisfied with your purchase, but if for some reason you are not happy with your purchase please use the supplied return label and follow the return shipping instructions supplied in your original shipment. If you have any questions or need additional information about returns please contact us or call us at (417)881-3310.

  2. When will I receive my refund?

    Credit cards and debit cards will be refunded in the same manner. Processing takes approximately 3-5 business days Monday through Friday. Processing time will vary based on your banking institution.

  3. I don’t see what I’m looking for, what do I do?

    Don’t see what you are looking for? Feel free to contact us and provide specific details on the brand, style, color, and size, so that we can research your item and get back to you quickly and with availability. Please remember we always have a much larger selection of all of our brands in-store.

  4. If an item is not in stock, can I order it and be notified when it arrives?

    In some instances, items may be temporarily out of stock and will need to be ordered from the manufacturer. Once an order is placed for a back ordered item a member of our team will look into the status of the item and contact you with an accurate back order date and estimated delivery. All back order dates and availability of back orders is subject to change.

    In the event you place an order for a back ordered item. Then, one of three things is possible:

    1. The item is in stock at the manufacturer's warehouse. If this is the case, the item may not be able to be delivered for 7-14 days.
    2. The item is not in stock at the manufacturer’s warehouse. This is called a "backorder." A back ordered item might not be available for a month, or even an entire season. Depending on the length of the backorder, we would recommend that you make an alternative selection.
    3. The item has been discontinued. If an item has been discontinued, the manufacturer has decided to no longer produce that item and has no more available inventory. In this instance, we would recommend that you make an alternative selection.
    4. As long as back ordered items have not entered into shipping, back orders may be cancelled at any time. Please call our store to discuss cancellation.
  5. I tried to submit my order, did you receive it?

    Thank you for your purchase. Upon our receipt of your order, you will receive a confirmation of your purchase that will be emailed to the email address you have provided.

  6. When completing my order online, the Web site stalled, timed out, or disconnected. What do I do?

    Please call us at (417) 881-3310 so that we might help you place your order right away.

  7. How can I be added to your mailing list to receive special offers, or notifications?

    Simply submit your email in the field at the bottom of the page.

  8. How may I be removed from your mailing list?

    We’re sad to see you go. If you would like to unsubscribe for our email please contact us or look on any of our emails for the "Unsubscribe" hyperlink at the bottom of the email. That will ensure you are unsubscribed from future emailings.

  9. How may I update my profile information?

    Visit this page to submit the details of your changes.

  10. How do I arrange for pick-up?

    Select “Pick-up in store” as your shipping option during checkout. You will receive an email letting you know your order is ready to pick up. All store pickups will be held at our one and only location 2694 S Glenstone Ave, Springfield MO 65804 for 30 days. Present your web order conformation email in-store, and we will retrieve your order. Business hours are 9:30-7 Weekdays, 9:30-6 Saturday and 1-5 Sunday.

  11. Do you carry more items in your store?

    Yes! We are first and foremost a family owned and operated specialty shoe store. We believe our greatest asset is the service and selection we can provide in our store. Our online store is just a sampling of the great products we sell. For a full selection of all we have to offer please visit us. In the meantime visit our brand page to view most of our offerings.

  12. I think my purchase may be defective.

    Oh no! We hate that you may be experiencing a problem with your purchase. If you have an item that was purchased in the last 6 months that you think may have a manufacturer’s defect please contact us, call us at (417) 881-3310, or feel free to come in-store during business hours. While many company defective policies vary we are happy to assist you handling any defective products you may have purchased through us.

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